WeThrive shows you where the problems are in your staff’s working life. The next step is for your managers to hold conversations that get to the root of these problems and cooperating with them to devise solutions that work.
Preparing your managers to do this work is clearly important, and the best way to prepare them for using WeThrive is to model that behaviour yourself, involving them in a really good review of their results so that they have a pattern to use with their teams.
Reviews should follow this format, whether you are working with a team or an individual:
- Get the manager(s) comfortable, build rapport and get any other business out of the way so that when you turn to the WeThrive results they are settled and ready to focus.
- Share the results, making it clear that you see this as an opportunity to find out what is causing frustration and where people can have a more fulfilling and productive time at work.
- For each area where there seems to be room for improvement, discuss why that has come about and what it would look like if it were better.
- Agree what needs to be added to (or removed from) the situation for that to happen: what knowledge, skills, resources, information, communications, etc. (If there is no immediate prospect for improvement, acknowledge the problem and thank them for dealing with it, and set a point where it can be reviewed again.)
- Form a plan for making the changes, agreeing likely methods and timescales. Agree success criteria so you can be sure that improvement has actually happened.
- Get them to think about, and describe, what it will actually be like using those new ingredients to have a more successful working life. This allows you to check back that they have the same picture as you of what the changes will mean, and also helps embed that picture in their mind and generate some positive feelings about it. This gives them a solid, positive target to aim at in making the transition.
This format for holding conversations that generate change is described in the WeThrive Managers Toolkit (attached below) under the heading Talking about change so it happens.
If your managers will then be doing the same process with their staff it is a good idea for them to rehearse first, perhaps on each other. Make sure they read and re-read the ebooks (below) first, so they really understand why they are doing this.